Call Center Supervisor- Customer Service/Sales

Position Purpose:

Join one of the fastest growing call center services companies assisting some of the world's largest companies. Terrific South Florida Company with a focus on employees and customers has a position available for a Supervisor to start immediately. Come see why Talk2Rep was voted one of the best companies in South Florida. A relaxed and comfortable environment with business casual dress.

The Supervisor will drive the course for new and improved customer support service strategies and programs to carry the function forward as a center of excellence. Develop and track CSR’s performance. The Supervisor will apply their skills by supervising and communicating with individual team members to ensure consistency within the department. Identify areas of opportunity for improvement regarding individual team member performance as well as department policies & procedures. The Supervisor will ensure that all performance and productivity goals relating to metric and quality standards are achieved; will provide ongoing coaching and development. Additionally, the Supervisor will be responsible for delivery of information and data to Supervisors for the improvement of customer service skills.  This position requires great attention to detail and the successful candidate must have good judgment skills and the ability to communicate effectively.

Responsibilities

• Managing teams of supervisors and call center agents for outbound telephone projects
• Delivering quality coaching and ongoing support to call center agents
• Ensure that the call center and its staff comply with all industry and business standards
• Lead , manage and motivate call center agents and team leaders
• Solid verbal and written communication skills, presentation skills, and a high level of comfort in managing others
• Ability to manage / coordinate multiple projects and tasks
• Promote a positive work environment, feedback enriched and healthy culture.
• Must be self-motivated and resourceful.
• Require minimal supervision.
• Ability to quickly adjust to changing work demands and client requirements.
• Strong organizational and time-management skills, attention to detail, and the ability to perform multiple tasks simultaneously
• Highly energetic, enthusiastic, hands-on self-starter with excellent communication skills, great problem solving skills, proven project management skills
• Ability to work in a fast paced environment, prioritize multiple tasks and consistently meet deadlines
• Must be a team player and understand the Departmental Goals and a changing environment
• Bi-Lingual (English & Spanish) A+
  

Job Requirements

• 2+ years of customer service operations/ Supervisor experience is required
• Must have strong verbal and written communication skills.
• Ability to stay organized while working on multiple projects.
• Strong PC skills in the Microsoft product line including Word, Excel, Outlook.
• Experience with complex problem solving required
• Ability to be a leader who can create strategy and course of action, and hold representatives accountable for performance
• Excellent oral and written communication skills are required
• Proven track record in rolling out change
• This position requires great attention to detail and the successful candidate must comply with policies and procedures in place
• Good judgment and the ability to communicate effectively are of primary importance for this position.

If this is you, please fill out our E-App Form below or send your resume to Employee Relations at hr@talk2rep.com.