| Spanish Telemarketing
and Bilingual Call Centers
Talk2Rep call centers support professional Spanish telemarketing
and bi-lingual services. We help you support and penetrate
the Hispanic market. Today, the hispanic population is estimated
at over 40 million people and is the fastest growing demographic
in the United States. If you haven’t yet considered
creating a focused marketing effort or uniquely providing
customer service options to this group of customers, they
may be turning to your competitors. Talk2Rep call centers
specialize in Spanish telemarketing and Hispanic customer
services offering bilingual English-Spanish or Spanish-only
telephone representation. If customer acquisition, retention
and growth is important to you, now is the time to penetrate
and serve the Hispanic market with high quality, professional
bilingual representation from Talk2Rep Call Centers.
About The U.S. Hispanic Market
The U.S. Hispanic population is growing by leaps and bounds.
Is your company in step and addressing the needs of this growing
marketplace?
| · |
Market data indicates the Hispanic ethnic
group in the United States currently represents nearly
$700 billion of buying power per year |
| · |
Hispanic buying power is and is projected to reach
$1 trillion by the year 2010 |
| · |
60% percent of U.S. Latinos say they best comprehend
and respond to native Spanish-speaking representatives
|
| · |
54% percent of U.S. Latinos say they are loyal to marketers
who support Hispanic communities |
Talk 2 Rep Bilingual (Spanish)
Teleservices
Talk2Rep call centers will meet the needs of your bilingual
customers with a full range of teleservices, including:
| · |
Inbound and outbound telephone representation
specializing in Spanish Language |
| · |
Automated dialing and voice
broadcasting through IQDIAL |
| · |
Fax and email management |
| · |
Live agent and Interactive Voice Response |
| · |
Bilingual and Spanish-only representatives |
Bilingual Inbound Applications
| · |
Hispanic Customer Care and Spanish Telemarketing Campaigns |
| · |
Order
Taking |
| · |
Overflow calls |
| · |
Help
desk services |
| · |
Info / registration lines |
| · |
Spanish and Bilingual
telephone surveys |
| · |
After hours messaging |
Bilingual Outbound Telemarketing
Applications
| · |
Appointment
Setting for new sales |
| · |
Lead Generation
services |
| · |
Data
collection / cleansing |
| · |
Telemarketing
Lists and Lists for Direct Mail |
| · |
Customer win-back |
Talk2Rep Spanish-Bilingual Representation and call centers
are advantageously located in areas with abundant Hispanic
populations, allowing us to access quality bilingual labor
pools and offer bilingual and Spanish-only representation
at no extra charge!
| · |
Representatives must possess superior speaking,
reading and translating skills |
| · |
Spanish grammar and language skills are assessed prior
to representative hire |
| · |
Representative training sessions are conducted in Spanish
and include role playing and written / oral translation
exercises |
| · |
Scripting is reviewed to insure consistency across all
Spanish dialects |
| · |
Bilingual quality assurance experts randomly monitor
Spanish calls to provide pro-active feedback and coaching
|
Choose Talk2Rep Call Centers for
Spanish Telemarketing and Bilingual Customer Services
Contact Talk2Rep at 866-856-2REP(2737) for our: Spanish Speaking Call Centers
Take advantage of the opportunity to capitalize on the growing
Hispanic marketplace by using Talk2Rep bilingual services
and call
center consulting . Your company will:
| · |
Effectively acquire new Spanish-speaking
customers |
| · |
Efficiently service existing Spanish-speaking clients
|
| · |
Improve existing relationships and grow existing Hispanic
customer accounts |
| · |
Successfully cross-sell and up-sell to Spanish speaking
contacts |
| · |
Increase revenues for your company |
|
