Retail Call Center Services

Talk2Rep specializes in call center services for the retail industry. Core support for the Talk2Rep retail call centers are provided by a team of highly skilled Representatives providing the valuable link with your customers providing excellence at the point of contact ensuring a positive experience every time.

Some of our call center services for the retail industry includes:

• Auto-attendant: Many of our retail Clients use an IVR based, voice driven auto-attendant to answer their main office and store numbers. A voice driven auto-attendant lets callers simply speak the name of the person, store, or department they want to reach. The auto-attendant then connects the caller with the appropriate person, store, or department.
• Customer Satisfaction Surveys: Retail vendors with a focus on customer service and support excellence contract Talk2Rep for satisfaction surveys by phone after purchases, deliveries, or services have been performed.
• Bill reminders: Place automatic bill reminder calls to customers both before and after their bills are due, reducing past due accounts receivable overhead with almost zero incremental cost by using Talk2Rep's IQDIAL automated voice broadcasting.
• IVR and Live Representative Store locator: Retail vendors with multiple locations find that using our IVR (Interactive Voice Response) and/or our live Representative solutions for store locations, hours, directions and more promotes employees focus on in-store customers and give callers more accurate and timely information.
• Order status: With an order status IVR application, retail vendors who ship products by air, ground, or mail can automatically place calls to customers as orders arrive or ship and customers can check on orders as they desire

Talk2Rep retail telemarketing services supports some of the largest retail and e-tailer's in the word including P&G Boots Retail, and more. Affordable, customized solutions for the retail industry. Additional Service Listing:

• Appointment Setting for Retail
• Bilingual Telemarketing
• Database Updating and cleansing
• Email Management
• Lead Generation
• Retail Help Desk Services
• Inbound Call Centers for the Retail Industry
• IVR and Voice Mail/ Conference Capabilities
• Outbound Telemarketing
• Spanish Language Services
• Telemarketing Lists and Lists for Direct Mail
• Technical Support Services
• Telephone Surveys
• French Language Services
• Voice Broadcasting with IQDIAL
• Web Chat Services for retail and on-line stores.

Retail Call Center Services

Professional Call Centers for the Retail Industry: Talk2Rep

Ask us how we develop onine and satisfaction surveys for the retail industry

Talk2Rep Retail Call Centers assists customers, collects data, and provides superior customer services.

Key Features for the Retail Industry

• Skilled Multi-lingual Agent Representation
• IVR, Live Call Transfers for the Retail Industry
• Database query development and validation
• Superior Quality Assuranceretail call centers, Accurate Data Capture
• Customer escalation procedures
• Private Secure Networking, VPN, Firewall.
• Full statistical Daily Call Activity Reporting
• Retail Telemarketing Program Development and Account Management