Inbound Call Centers - Talk2Rep Sales and Customer Services

Talk2Rep call centers have a comprehensive inbound services environment. Combining traditional ACD services with advanced IVR (interactive voice response), Skills Based Routing, call blending, and cross-service reporting. Our inbound technology is flexible to meet the most demanding needs to ensure your customer satisfaction. Talk2Rep desktops are fully web enabled for order entry, inbound sales, customer care, retention and win back programs. Whether calls enter our Shared Services group, or we staff with dedicated Representatives, we have a flexible and "on-demand" team ready to support your customers.

Within a matter of 48hrs, Talk2Rep can design and implement your inbound program that meets your needs. From as little as a hand full of calls to thousands per day, Talk2Rep has the people, facilities and the expertise to handle any program. Ask us how to create a "universal agent" combining outbound telemarketing, web site text chat, with email and fax assistance.

Talk2Rep answers calls quickly and intelligently.

Key Features
· Award Winning ACD and IVR Call Center Systems
· Advanced Routing and Data Capture Capabilities
· Patch, Hot Transfer, Conference
· Toll Free Acquisition / Vanity Number / Voicemail and transcriptions
· 24/7 Availability, Dedicated & Shared Representatives
· Private Secure Networking, VPN, Firewall, HIPAA Compliant
· Multiple Language availability specializing in Spanish and French customer services.
· Full statistical daily call activity reporting