Talk2Rep Inbound
Sales & Customer Services
Our Inbound
Customer Services are nationally recognized as well of
the leading inbound services environment. Combining traditional
ACD services with advanced IVR (interactive voice response),
Skills Based Routing, call blending, and cross-service reporting.
Our "Inbound customer services" infrastructure is flexible
to meet the most demanding needs to ensure your customer satisfaction.
Talk2Rep Inbound customer Services centers are fully web enabled
for order entry, inbound sales, customer care, retention and
win back programs. Whether calls enter our Shared Services group,
or we staff with dedicated Representatives, we have a flexible
and "on-demand" team ready to support your customers.
Maybe that's why companies like Procter and Gamble, Blue Cross
Blue Shield and more trust Talk2Rep to assist their customers.
Within a matter of 48hrs, Talk2Rep inbound customer services can
design and implement your inbound program that meets your needs.
From as little as a hand full of calls to thousands per day,
Talk2Rep has the people, facilities and the expertise to handle
any program. Ask us how to create a "universal agent"
combining outbound
telemarketing, web
site text chat, with email
assistance.
Quality Inbound Call Centers and Inbound Customer Services: Talk2Rep
Talk2Rep’s Quality Assurance for our inbound customer services promote internal and external feedback cycles with our call
centers and our client to monitor the performance of the Representatives
effectively and efficiently.We have a proprietary software
solution solution that helps our Representatives continuously
improve their customer care and customer acquisition skills.
Many of our clients use our Quality Assurance program to monitor
activity and make real-time changes to their applications.
Such unique inbound call center options include Real Time
Digital recordings of data and voice captured and forwarded
randomly and sent to our Clients via email or secured FTP.
Talk2Rep Inbound customer services also uses our Quality Assurance
program to help set production, service levels and quality
goals. We develop evaluation forms with our clients to ensure
we are rating your service representatives on all pertinent
criteriaduring customer contact. Keeping abreast of the trends
and tendencies that become apparent through the use of our
program ensures we are running a highly effective and efficient
operation for each of our clients. The result of our rigorous
Quality Assurance means Accurate Data Capture and a superior
customer experience.
Inbound
Customer Services
Talk2Rep
Inbound Customer Services Answer calls quickly and intelligently.
Inbound Customer Services Key Features
· Award Winning ACD and IVR inbound
customer service systems
· Advanced Routing and Data Capture
Capabilities
· Patch, Hot Transfer, Conference
· Toll Free Acquisition / Vanity Number
/ Voicemail and transcriptions
· 24/7 Availability, Dedicated &
Shared Representatives
· Private Secure Networking, VPN,
Firewall, HIPAA Compliant.
· Multiple Language availability specializing
in Spanish and French inbound services.
· Full statistical daily call
activity reporting for our inbound customer services
Contact us today at 866-856-2REP (2737)
to find out more on Talk2Rep Inbound Call centers and "Inbound
Customer Services".
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