Help Desk Services:
Talk2Rep Call Centers
Talk2Rep help desk call centers specialize in Professional
internet, hardware, software, billing and claims support.
If you are an IT leader who is seeking a solution to your
help desk services and technical support needs, our help desk
services gives you
the freedom to focus on your core competencies while giving
your customers a seamless and satisfying help desk experience.
Professional Help Desk Services:
Talk2Rep Call Centers
Our people, processes and technology give you the information
to identify trends and anticipate training needs, increase
responsiveness to your internal (or external) customers, and
ultimately help you secure the reputation of providing quality
service to those you service every day. We are truely a help
desk institute providing world class experience and expertise.
Ask us about multiple language support specializing in Spanish
and
French support services. Find out how you can combine,
web chat services and email
management to reduce cost.
Help Desk Services: Focus on Quality
Talk2Rep’s Quality Assurance for our Help Desk Services
promotes internal and external feedback cycles with our help
desk and our client to monitor the performance of the Representatives
effectively and efficiently. Talk2Rep's Help Desk retains
proprietary software solutions that helps our Representatives
continuously improve their customer care and customer acquisition
skills. Many of our clients use our Quality Assurance program
to monitor activity and make real-time changes to their applications.
Such unique options include Real Time Digital recordings of
data and voice captured and forwarded randomly and sent to
our Clients via email or secured FTP.
The Talk2Rep Help Desk also uses our Quality Assurance program
to help set service level and quality goals. We develop help
desk evaluation forms with our clients to ensure we are rating
your service representatives on all pertinent criteria during
customer contact. Keeping abreast of the trends and tendencies
that become apparent through the use of our program ensures
we are running a highly effective and efficient operation
for each of our clients.
Talk2Rep Help Desk Services: The
Bottom Line
The result of our rigorous help desk Quality Assurance means
Accurate Data Capture and a superior inbound call centers
customer experience.
Talk2Rep Help Desk Services Tier 1-3 include:
- Installation support
- New customer welcome calls
- Product inquiry
- Technical
support and Education
- Activation and registration
- Navigation Assistance
- Billing and Claims
Talk2Rep Help Desk Services support your customers and clients
and reduces your cost. Contact Talk2Rep Help Desk Experts
at 866-856-2REP (2737) to find out more.
| Help Desk Services
Key Features |
| · |
Superior and affordable 1st tier support
for network, hardware and software systems |
| · |
Dedicated and Shared Agent Availability 24/7 Help Desk
Services |
| · |
US Based Help Desk Services Team focused on Quality
and Satisfaction |
| · |
Toll Free and Vanity Number Availability, with Patch,
Conference and Transfer abilities. Ask us about IVR sdevelopment
and customized greetings. |
| · |
Multiple Database Ticketing and Tracking, and Reporting
Capabilities |
| · |
Reduces Help Desk Costs by up to 40% Compared To Internal
Organization and Resolves up to 85% Of Problems at First
Contact |
| · |
Fast and Seamless Help Desk Services Deployment |
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