| Help Desk : Talk2Rep
Call Centers
Talk2Rep call centers specializes in call center and internet
help desk support. If
you are an IT leader who is seeking a solution to your help
desk service
and technical support needs, our help desk outsourcing service
gives you
the freedom to focus on your core competencies while giving
your customers a seamless and satisfying help desk experience.
Our people, processes and technology give you the information
to identify trends and anticipate training needs, increase
responsiveness to your internal (or external) customers, and
ultimately help you secure the reputation of providing quality
service to those you service every day. Ask us about multiple
language support specializing in Spanish
and French
support services. Find out how you can combine,
web chat and email
responders to reduce cost.
Help Desk solutions include installation support, Tier 1-3,
new customer welcome calls, product inquiry and education,
technical support , activation and registration.
Talk2Rep helps support your customers and clients and reduces
your cost.
| Key Features |
| · |
Superior and affordable 1st tier support for network,
hardware and software systems |
| · |
Dedicated and Shared Agent Availability 24/7 |
| · |
US Based Outsource Team focused on Quality and Satisfaction |
| · |
Toll Free and Vanity Number Availability, with Patch,
Conference and Transfer abilities |
| · |
Multiple Database Ticketing and Tracking, and Reporting
Capabilities |
| · |
Reduces Help Desk Costs by up to 40% Compared To Internal
Organization and Resolves up to 85% Of Problems at First
Contact |
| · |
Fast and Seamless Deployment |
|
